At Fil Fall In Love Spa, our goal is to provide every client with a relaxing, personalized, and high-quality skincare experience. To ensure smooth scheduling and the best service for all guests, we kindly ask that you review the following policies before your visit.
To fully enjoy your spa experience, we recommend arriving 10–15 minutes prior to your scheduled appointment. This allows you time to settle in and begin your visit in a calm, relaxed manner.
Before or after your treatment, you are welcome to unwind in our relaxation area and enjoy a complimentary tea, coffee, or refreshing beverage.
We understand that schedules may change. If you need to cancel or reschedule your appointment, we kindly request at least 48 hours’ notice prior to your scheduled appointment time.
Providing advance notice allows us to offer your appointment time to another client and maintain an efficient schedule for our spa team.
Appointments canceled or rescheduled with less than 48 hours’ notice, as well as missed appointments, will result in one treatment being deducted from your package.
This policy helps us respect the time reserved for your treatment.
All prepaid treatments and packages are final sale and non-refundable.
If needed, any remaining balance may be applied toward other services or converted into spa credit of equal value, allowing you the flexibility to enjoy other treatments at Fil Fall In Love Spa.